I'm sorry to hear you had a bad experience with the screws, would you mind sending us an email directly to email@example.com so we can take this up with the local supplier.
Dean and Kerry Graham
Trice Mid-Back office chair
Assembling this chair proved to be not quite as easy as it seemed - ******** the lift mechanism into the base is quite tricky and the instructions are pretty cryptic. I actually had to do it twice as the first time round I had the lift lever on the wrong side. However, now that it’s all sorted I have a comfortable and attractive chair that cost about half as much as others I looked at.