Frequently Asked Questions
Product & Shipping
Can I collect my order?
Some of our products can be collected from our Albany warehouse or showroom, others are shipped directly from the supplier, it's best to check first if you wish to do that.
How long does it take for my order to be delivered?
Generally, delivery can be anywhere between 2-7 working days after dispatch. However, we will send you a confirmation with approx. delivery timings and who the carrier is.
Most times are stated on the individual product pages as times vary from product to product such as those that require customisation.
Can I return an item?
Yes, please check out our returns policy on our website - Returns Policy – Uno Furniture | NZ
What happens if any of my items are damaged on arrival?
Your items should reach you in good condition, please check out our policy for Faulty/Damaged Goods on our website - Returns Policy – Uno Furniture | NZ
Do you have a showroom so we can view your products?
Yes we do which has a portion of our products. We also have a virtual showroom on-line that will walk you around our showroom - Showroom Walkthrough – Uno Furniture | NZ
Do you deliver overseas?
Unfortunately we do not, but we can deliver to a shipping agent here in New Zealand.
For bulk purchases, do you have a quoting system?
Yes, we do. Instead of clicking ‘Add to Cart’ when you have made your decision on an item, click on ‘Add to Quote’ and follow the prompts. We will pick this up and send you the best price available - Request A Quote – Uno Furniture | NZ
My item hasn’t been delivered yet, what do I do?
If you think your item(s) has been delayed, give us a call on 0800 400 010 or e-mail info@unofurniture.co.nz and we’ll sort it out for you.
What are your showroom hours?
Our showroom is open to view from the hours of 7am-7pm Monday to Friday and 10am-4pm Saturday and Sunday - Contact – Uno Furniture | NZ
Can I change my order?
If you would like to change your order in any way, please contact us as soon as possible so we can check if this is achievable. Please see our returns policy - Returns Policy – Uno Furniture | NZ