Terms and Conditions

OUR DETAILS

Uno Furniture Limited is our business and trading name which will appear on any bank or credit card statements.

We are a fully New Zealand owned and operated limited liability company.

GST Number: 125 – 441 – 599
Call us on : 0800 400 010
Address: 
35 Constellation Drive
Rosedale 
Auckland 0623
New Zealand.

 

PRIVACY

Uno Furniture Limited takes your privacy seriously and respects the privacy of any information you provide through this website. Uno Furniture Limited will not rent, sell, share or give personal information about you to other people. However, Uno Furniture Limited may release your data if this is required by a legal process or to establish or exercise our legal rights.

 

WEBSITE SECURITY

Payment Security uses industry standard 128bit encryption software.

 

CARD DATA POLICY

Uno Furniture does not process or store your credit cards details. All payments made through the Uno Furniture website are processed securely by ANZ eGate.

 

PRODUCT SPECIFICATIONS

Uno Furniture Limited reserves the right to amend the specifications of any product featured on this website at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.

Leather products are made from quality natural leathers and may not be uniform in colour or texture.Uno Furniture Limited does not guarantee that the colour of the leather products will match your colour definition of your computer monitor.

Actual fabric sample colours may not match your computer monitor. Wood / Melteca colours may not match you computer monitor. Uno Furniture Limited does not guarantee that the colour of the products will match your colour definition of your computer monitor.

Uno Furniture Limited reserves the right to change specifications, colours and materials shown in this website or to withdraw products without prior notice at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.

At all times Uno Furniture Limited will endeavour to ensure that all specifications are correct and true but will accept no responsibility if they are not.

 

PRODUCT AVAILABILITY

Products and prices shown on this website are for supply within New Zealand only.

If an international customer makes an order and payment by credit card, Uno Furniture Limited will not supply the product and will credit back to that customer’s credit card the amount of payment made less the percentage as may have been taken byUno Furniture Limited’s bank and may include a management fee. The credit will be at the current conversion rate at that time and Uno Furniture Limited accepts no loss of monies that the international customer may incur. The international customer also accepts that they have no claim on Uno Furniture Limited for recovery of any debt or additional costs that they may incur as a result of any transaction that has been incurred as a result of the use of this website without the written consent of Uno Furniture Limited.

Uno Furniture Limited reserves the right to limit and/or if necessary not supply product to any customer that has not made payment for the product as per the terms of our payment section.

Orders cannot be reduced or altered in any way once they have been confirmed.

Items for sale on this website are subject to stock availability. Uno Furniture Limited will always endeavour to supply your order in its entirety and as quickly as possible, there may be times that we may not be able to do so. In such cases you will be advised as soon as possible.

 

DELIVERY

Uno Furniture Limited will always endeavour to deliver your order within 10 working days of order placement/payment. Uno Furniture Limited reserves the right to amend this timeframe and if necessary increase this timeframe if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of Uno Furniture Limited’s control.

Shipping costs:
Delivery charge may apply on orders nationwide with orders arriving between 10 – 12 days. Additional charges may apply on rural deliveries. Delivery is on the basis of to ground floor level.

 

PRICING

All prices are shown in New Zealand dollars and do not include GST. GST is an additional cost over and above the prices shown and must be paid in the total payment due.

Prices are subject to change without any prior notice. The amount you will pay will be based on the current prices displayed on this website at the time you submit your online order.

 

PAYMENT TERMS

You accept that on order placement you have accepted that payment must be made immediately by credit card or within seven (7) days if payment is being made by way of cheque or direct credit.

All orders where payments are made by credit card will be accepted on the condition that the credit card used is being used by the legitimate owner of that credit card. If Uno Furniture Limited discovers fraudulent use of any credit card, New Zealand Police involvement and fraud investigation will be enforced with recovery of all costs for the supply of product and/or recovery of the product and/or all costs with regard to legal and interest and any other costs associated with the recovery of these costs will be sought by due process from the person who placed the order of the original product.

All orders where payment is to be made by cheque or direct credit, payment shall be considered due and will fall due for payment as soon as goods are ordered. Should payment in full not be made to Uno Furniture Limited within seven days after that due date or within the Uno Furniture Limited pre approved extended timeframe that will be allowed from time to time for large volume orders, then the products will not be shipped to the customer.

 

RETURNS & REFUNDS

At Uno Furniture, we strive to supply top quality products and pursue excellent customer service.

However, in some very rare cases there may be defective products, item damage during delivery and or incorrect items sent.

Please contact us immediately at info@unofurniture.co.nz if your item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and propose the best course of action.

 

Faulty/Damaged Goods

  • Damaged goods will be replaced at the discretion of Uno Furniture.
  • Please inspect your order for any damage upon receipt.
  • If there is any obvious damage, do not sign for the goods. Once signed, items are then deemed as ‘received in good condition’.
  • Any claim(s) after goods have been signed for will need to be assessed by Uno Furniture.
  • There will be no damage claims accepted after 24 hours from the date of delivery.
  • If possible please provide via e-mail photo(s) of any damage/faulty goods, as this will help with the returns process.
  • All goods are dispatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979).
  • Return to base warranty applies to all products. In the event that a replacement component cannot remedy the fault remedy the customer is required to return any faulty component at their cost for repair or replacement.

Refunds

  • Any refund is at the discretion of Uno Furniture.
  • We have a 30-day return policy, which means customers have 30-days after receiving their goods to request a return.
  • To be eligible for a return, the item(s) must be:
    • in its original packaging
    • not a custom built
    • in the same condition that you received it
    • and, unused.
  • All delivery costs for the returned item(s) will be met by the customer.
  • A return fee of may be charged.
  • We will notify you once we have received and inspected the item(s) to let you know if the return has been approved either for an exchange or a refund.
  • If approved and a refund is the preferred option, you will be refunded via the original payment method.
  • No returns or refunds are allowed on customised or upholstered products.